LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built garengongko around your account security and privacy. Every deposit through DANA, OVO, GoPay or QRIS, every table session, every sportsbook bet — your information stays encrypted...

Data EncryptedQRIS SecureAccount ProtectedPayment SafeIndonesia Compliant
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garengongko Your Data. Your Control. Our Commitment.

Privacy Policy Overview

garengongko operates under Indonesian data protection standards and regional compliance frameworks. We collect account information, payment details and gameplay data solely to deliver your lobby access, process transactions through DANA, OVO, GoPay and QRIS, and maintain platform security. Your personal data is never sold to third parties. We retain information only as long as your account remains active, plus the period required

by local law. Supported regions may have additional privacy rights; contact our team to exercise them.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions & Support

Have a question about how we handle your data? Reach out through any of these channels and we'll respond within one business day.

Email Support Send privacy inquiries to our data team at [email protected]. We'll confirm receipt and provide a detailed response within 24 hours.
Account Settings Review and update your personal information directly in your account dashboard. Changes take effect immediately across all lobby sections.
Live Chat Our support team is available in-app during lobby hours. Ask about data requests, account deletion or privacy concerns in real time.
TRUST MARKERS

Privacy Standards We Follow

Our privacy framework is built on industry best practices and Indonesian regulatory guidance.

Encryption Standard

All account logins, payment transactions and personal data transmissions use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS details never touch our servers unencrypted.

Data Minimization

We collect only the information needed to run your account, process payouts and comply with local law. No unnecessary fields, no hidden tracking.

Third-Party Audit

Our privacy controls are reviewed annually by independent security auditors. Audit reports are available to account holders upon request.

Incident Response

If a data breach occurs, we notify affected users within 72 hours and provide guidance on account protection steps and next actions.

Regional Compliance

We align with Indonesian data protection guidance and supported-region privacy laws. Your rights under local regulation are always honoured.

Retention Limits

Account data is retained for the duration of your membership plus 12 months. Deleted accounts are purged from active systems within 30 days.

How Our Privacy Stance Compares

We've designed our privacy policy to be clearer and more user-friendly than industry defaults.

No Data SalesUnlike many platforms, we never sell or lease your personal information to advertisers, brokers or third-party marketers.
Payment IsolationDANA, OVO, GoPay and QRIS transactions are processed through isolated payment gateways. We never store full card or wallet credentials.
Transparent LoggingYour account activity log is visible to you. See every login, deposit, withdrawal and session timestamp in your dashboard.
Easy Data ExportRequest a complete copy of your personal data in machine-readable format. We'll deliver it within 14 days at no cost.
One-Click DeletionClose your account and request permanent data deletion from the settings menu. No forms, no waiting, no hidden steps.
Cookie ClarityWe use only essential cookies for account security and session management. No tracking cookies, no ad pixels, no cross-site profiling.
Breach NotificationIf your data is compromised, you'll hear from us first — not from news reports. We commit to 72-hour notification and remediation guidance.
QUICK SIGNAL

What Privacy Means at garengongko

Privacy isn't a legal checkbox for us — it's how we've built the platform from the ground up.

01
Account Ownership Your account is yours alone. We never share login credentials, session tokens or account access with third parties, even for support.
02
Payment Privacy DANA, OVO, GoPay and QRIS transactions are tokenized. We never see your full payment details; only transaction confirmations reach our ledger.
03
Gameplay Confidentiality Your table history, slot sessions and sportsbook bets are private. We don't share gameplay data with other players or external analytics firms.
04
Location Data We collect your IP address only to verify account access and prevent fraud. We never use location data for marketing or third-party sharing.
05
Communication Control Opt out of promotional emails, SMS and in-app notifications anytime. Your preference is honoured immediately across all channels.
06
Regulatory Transparency If local authorities request your data, we'll notify you first unless legally prohibited. We resist overbroad requests and fight for your rights.

Privacy Policy Questions

We retain your account data for 12 months after closure to comply with Indonesian financial regulations and fraud prevention. After that period, all personal information is permanently deleted from our systems.

Yes. Go to Account Settings, select Privacy, and click Export Data. We'll prepare a complete file in CSV format and email it to your registered address within 14 days at no cost.

We share only the minimum required to process your transaction: your account ID and transaction amount. Payment providers never receive your full personal profile, gameplay history or account balance.

We notify all affected users within 72 hours with details of what was accessed and steps to secure your account. We also provide free credit monitoring and account recovery support for 12 months.

Absolutely. In your account settings, disable promotional emails, SMS and push notifications. You'll still receive transactional messages like deposit confirmations and withdrawal receipts.

No. Your table history, slot sessions and sportsbook activity are never sold, leased or shared with advertisers, data brokers or analytics firms. This data stays private to your account.

We comply with lawful requests from Indonesian regulators and law enforcement. When possible, we notify you first. We resist overbroad requests and provide only the minimum data legally required.